FAQs

At the start of our budding client-designer relationship, there may be several questions you’ll have. Our goal is to help you be confident and knowledgeable with design terms and processes to make this journey for you a success. Our work together will say a lot about you, and we want the world to see your truest and purest self (or brand).

What is the turnaround time like?

For our Branding Packages (The Charlotte, The Raleigh, and The Wilmington) and Illustrated Package, initial designs are typically ready 3-4 weeks after we have clearly defined the project’s goals.

For other design services, the turnaround depends based on the project’s needs, number of revisions, and scale (personal to commercial). A simple logo, without variations, may take 3-4 business days from purchase. And a concert poster, for example, could take around two weeks.

Are you able to chat on the phone or meet in-person?

Yes, of course! Before purchasing a package or initializing a custom job, clients typically take 15-30 minutes to ask questions and familiarize themselves with our process and style. This is a Consultation, and you will be billed prior to our meeting.

The rate is $25/hour, at 15 minute increments. All calls must be scheduled so we can be prepared and give you our best! We are available via phone, FaceTime, Zoom, Skype, or if you’re local (Raleigh-Durham area), in-person.

What is Blenny’s typical design process like?

TBA.

What final project files do you include?

In all branding/logo jobs, the approved design(s) will be available for download online in a ZIP folder including these file types…

  • .AI (Adobe Illustrator)
  • .EPS and .SVG (vector-based files with unlimited scalability)
  • .PDF (with Illustrator editing capabilities)
  • .JPG in RGB (for web use in three sizes)
  • .JPG in CMYK (for print in one size)
  • .PNG (with transparent backgrounds in three sizes)

All other kinds of creative projects will follow a similar delivery. If you don’t know what any of these file types are, do not worry. PDF, JPG, and PNG cover just about all of your needs.

You will have our technical support til the end of time if you need something resized. Alternatively, you can adjust your file sizes using software or on www.pixlr.com.

Can you create a custom Design Package for me?

Yes! In most cases, items can be swapped out for other similarly priced elements or an entirely custom Design Package can be created. All you need to do is ask.

Can Blenny design additional works for me?

Of course. We are in business for you. Think of it this way: the more we work together with you on your brand, the more cohesive and unifying your appearance is to the world. And if you’re requesting unrelated projects, the more we can understand you as you become a dear friend.

May I pay in installments?

Blenny accepts all major credit cards, checks, and PayPal. Payments are required before the process to begin designing. If you have financial concerns, please reach out and ask. We are human, too, and would love to work with you if possible!

Do you offer web design?

Blenny does not offer web design and development, such as coding or managing a content system. We will work with you or a developer regarding a website, but not on a website.

We can, however, help you create any artwork you may need for your website — integrating your logo properly, style guides and color palettes, background design, custom social media icons, headers, footers, and other areas where custom art is desired.

Can I work with Blenny if I already have a logo (or other project)?

If you have an already great logo you want to make perfect, or a pre-existing creative project that we didn’t work on which needs changing, we can certainly work with you. Not a problem.